Weekdays 8.00am - 6:30pm, Saturday 9:00am - 1:00pm. 534-8118 firstname.lastname@example.org
New Traffic Light rules as of Fri 3rd December
Starting from Fri 3rd Dec clients with vaccine passes (and wearing a face mask) will be allowed to enter the consulting room with their pet. Once client per pet. to accompany your pet. Please keep at least a 1 metre distance between you and staff members. Please scan our QR code and sanitise your hands with the provided sanitiser outside.
If you do not have a vaccine pass you may not enter the clinic, however we are still able to treat your pet as we have done during lockdown levels 3 and 4. A staff member will collect your pet from outside the clinic door. Please scan the QR code near the front door, wear your mask at all times, and keep at least 1 metre distance from other clients and staff.
We ask that you phone us on arrival on 5348118 and wait in your car until called. The receptionist will give you instructions. If you cannot get through please be patient and ring again in a few minutes. Do not leave a message on the phone system as we are too busy to retrieve these straight away.
For pet supply orders and drug repeats please email us on email@example.com and we will text you when they are ready for pickup.
You may feel that this is an overly strict policy, however, please remember that if any of our staff members contract Covid, all in contact staff members would need to be tested and be stood down from work until results were returned. This could mean closing the clinic for up to 5 days and we may not be able to provide any service at all during that time.
We are currently very busy, and we have 3months of annual vaccinations to catch up with. So we are not always able to carry out routine procedures such as annual vaccinations and non-urgent dentistry/surgery as quickly as we have under pre-Covid times. We do have to prioritise sick pets and urgent surgeries. Please be understanding if you cannot get a booking for these routine procedures within a few days. If you have a puppy or kitten that needs to complete its initial vaccination series, or need vaccination for kennels or cattery for Christmas, we will ensure that we carry these out in time.
Please be kind when dealing with our frontline staff… they have worked incredibly hard (and for long hours) during recent months to ensure we can continue provide help for your pets when they need it.
"Our aim is to provide the highest quality medical and surgical care for your pet and to offer information, advice and assistance, whenever you need it, in a caring and compassionate manner".
All of our staff are experienced, caring, and highly trained veterinarians and nurses, who together form a very capable team where nothing is too much trouble. Collectively our veterinarians have over 100 years of experience practicing small animal medicine and surgery.